Privacy Policy

Your privacy is of utmost importance to us, and we take great care in safeguarding your personal data. This Privacy Policy provides information on what data we collect, the purposes for which we use it, the legal bases for processing it, and the measures we take to protect it. We also inform you about whom we share your data with, how long we retain it, and what rights you have regarding the protection of your data.

This Policy applies to:

All customers of our products through the website www.ninanatural-cosmetics.rs;

All visitors to our website.

If you have any questions regarding this Policy or exercising your rights related to data processing, feel free to contact us at the email address: nina2natural@gmail.com, with the subject line “Personal Data Protection.”

Key Terms

For easier understanding, we define the key terms used in this Policy:

Personal Data: Any information that can identify an individual, such as name, surname, email address, IP address, or phone number.

Customer: A natural person who purchases our products through our website.

Visitor: A person who visits our website but does not make a purchase.

Data Processing: Any action related to the collection, storage, use, or deletion of personal data.

Service: Our online sale of cosmetic products.

WHAT DATA DO WE COLLECT?

Depending on whether you are a customer or just a visitor to the website, we collect different types of data.

Customer: Name, surname, email address, IP address, phone number, residential address.

Visitor: IP address.

DATA COLLECTION METHODS

We collect your data in several ways:

Directly from customers: When you place an order, you provide us with your name, surname, delivery address, phone number, and email address.

From website visitors: If you browse our site without making a purchase, we may collect data such as your IP address.

PURPOSE AND LEGAL BASIS FOR DATA PROCESSING

We use your data to process and deliver your order and to inform you about your order status. The legal basis for data processing is:

Contract fulfillment: Processing is necessary to provide you with the purchasing service.

Consent: In some cases, data processing is based on your explicit consent, which you can withdraw at any time (more information is available in our Cookie Policy).

Please note that providing your data enables us to offer our services. If you choose not to share certain information, we may be unable to provide you with the appropriate services.

WHO HAS ACCESS TO YOUR DATA?

Your data is only accessible to employees of Nina Natural DOO. We do not share, sell, or rent your data to third parties.

DATA RETENTION PERIOD

Your data will be retained for as long as necessary to provide you with the service, i.e., until you receive your order. Afterward, your data is deleted from our databases within 30 days.

PROTECTION OF YOUR DATA

Data protection is our priority, and we use modern technologies for data security, including data encryption for information such as emails and IP addresses. We apply industry standards to prevent unauthorized access, loss, or misuse of data, such as SSL (Secure Sockets Layer) technology for encrypting sensitive information.

While we take all protective measures, no method of data transmission over the Internet is completely secure. We strive to protect your data but cannot guarantee absolute security.

YOUR RIGHTS

With respect to the processing of your data, you have the following rights:

Right to confirm whether we process your data;

Access to your data;

Correction of inaccurate data;

Deletion of data;

Restriction of data processing;

Right to data portability to another service provider;

Withdrawal of consent for data processing.

To exercise these rights, you can contact us via email at: nina2natural@gmail.com.

SUPERVISORY AUTHORITY

The supervisory authority for data protection is the Commissioner for Information of Public Importance and Personal Data Protection of the Republic of Serbia. You can contact them at the address: Bulevar kralja Aleksandra 15, 11000 Belgrade, via email at office@poverenik.rs, or by phone at +381 11 3408 900.

FINAL PROVISIONS

This Privacy Policy is effective as of November 27, 2020. In case of any changes, we will notify you via the website. By continuing to use our site after the changes take effect, you will be deemed to agree to the new version of the Policy.

Updated: 28.09.2024.